TY - GEN
T1 - A cognitive style-based usability evaluation of zoom and teams for online lecturing activities
AU - Ismail, Heba
AU - Khafaji, Huda
AU - Fasla, Hamda
AU - Younis, Abdul Rehman
AU - Harous, Saad
N1 - Publisher Copyright:
© 2021 IEEE.
PY - 2021/4/21
Y1 - 2021/4/21
N2 - Due to the global outbreak of COVID-19, education was suddenly shifted to online platforms. While some institutes were ready for the transfer, others had to use available video conferencing tools for lecturing as a quick resolution. Zoom and Microsoft Teams arose to be the most used tools by institutes of higher education for online lecturing. Despite various reported challenges were attributed to lacking e-learning-related features in these platforms, other challenges were attributed to the usability of these platforms for lecturing activities. This study aims at evaluating the usability of Zoom and Teams for online lecturing activities based on a new set of heuristics focusing on cognitive styles. A thorough and systematic usability study is conducted based on the proposed heuristics. As a result of this evaluation, a set of critical, unmet user needs are identified and scored against the proposed heuristics. In addition, a set of guidelines are proposed to support informed selection of online lecturing platforms.
AB - Due to the global outbreak of COVID-19, education was suddenly shifted to online platforms. While some institutes were ready for the transfer, others had to use available video conferencing tools for lecturing as a quick resolution. Zoom and Microsoft Teams arose to be the most used tools by institutes of higher education for online lecturing. Despite various reported challenges were attributed to lacking e-learning-related features in these platforms, other challenges were attributed to the usability of these platforms for lecturing activities. This study aims at evaluating the usability of Zoom and Teams for online lecturing activities based on a new set of heuristics focusing on cognitive styles. A thorough and systematic usability study is conducted based on the proposed heuristics. As a result of this evaluation, a set of critical, unmet user needs are identified and scored against the proposed heuristics. In addition, a set of guidelines are proposed to support informed selection of online lecturing platforms.
KW - COVID-19
KW - Cognitive Styles
KW - E-learning
KW - Heuristics
KW - Usability Evaluation
UR - http://www.scopus.com/inward/record.url?scp=85112459868&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85112459868&partnerID=8YFLogxK
U2 - 10.1109/EDUCON46332.2021.9454100
DO - 10.1109/EDUCON46332.2021.9454100
M3 - Conference contribution
AN - SCOPUS:85112459868
T3 - IEEE Global Engineering Education Conference, EDUCON
SP - 1565
EP - 1570
BT - Proceedings of the 2021 IEEE Global Engineering Education Conference, EDUCON 2021
A2 - Klinger, Thomas
A2 - Kollmitzer, Christian
A2 - Pester, Andreas
PB - IEEE Computer Society
T2 - 2021 IEEE Global Engineering Education Conference, EDUCON 2021
Y2 - 21 April 2021 through 23 April 2021
ER -