A cross-country comparative analysis of e-government service delivery among Arab countries

Akemi Takeoka Chatfield, Omar Alhujran

Research output: Contribution to journalArticlepeer-review

85 Citations (Scopus)


Much of the existing e-government research focuses on developed countries. Although a relatively small number of studies explored Arab e-government development, they did so in a single country context. This article provides an insight into the current state of Arab e-government developments. A cross-country comparative analysis of e-government Web sites and portals was conducted on 16 Arab countries to assess their development stages in e-government service delivery capability. Further comparative analysis was performed between the top Arab e-governments and the global top e-governments in developed countries with regard to "e-democracy," often the highest level e-government service delivery capability identified in the literature. The results confirm a wide digital divide that remains between the Arab countries and the leading developed countries. Importantly, however, the results also show a wide digital divide even among the Arab countries studied, particularly in the development of advanced e-government service delivery capabilities. These results have important implications for developing countries in managing both economic and non-economic resources effectively for successful e-government development.

Original languageEnglish
Pages (from-to)151-170
Number of pages20
JournalInformation Technology for Development
Issue number3
Publication statusPublished - 2009
Externally publishedYes


  • Arab countries
  • Developing countries
  • Development stages
  • Service delivery capabilities
  • e-democracy
  • e-government

ASJC Scopus subject areas

  • Development
  • Public Administration
  • Computer Science Applications


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