A holistic view of value generation process in a SSBI environment: a service dominant logic perspective

Imad Bani-Hani, Jorg Pareigis, Olgerta Tona, Sven Carlsson

Research output: Contribution to journalArticlepeer-review

6 Citations (Scopus)

Abstract

Self-service business intelligence (SSBI) is an emerging trend in organisations allowing users to become more autonomous in data exploration. Organisations are keen to provide such services for their employees due to its potential benefits. However, there is little empirical knowledge about the process of building a SSBI service and the role of users in this process. From an exploratory single case study of a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify and explore two major phases of building a SSBI service: co-production and co-creation. Besides providing a rich description of these phases, this study also explores the way stakeholders are involved and embedded throughout the process of value generation.

Original languageEnglish
Pages (from-to)46-55
Number of pages10
JournalJournal of Decision Systems
Volume27
DOIs
Publication statusPublished - May 15 2018
Externally publishedYes

Keywords

  • co-creation
  • co-production
  • Self-service business intelligence
  • service-dominant logic

ASJC Scopus subject areas

  • Management Information Systems
  • Software

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