A multi-agent business intelligence framework for the travel sector

John Hamilton, Willem Selen

    Research output: Contribution to journalConference articlepeer-review

    1 Citation (Scopus)


    Business Intelligence in the travel sector includes dimensions such as market intelligence, customer relationship management, yield management, employee scheduling, over/ under booking, tour management, and security management. Each of these dimensions is elaborated on and put in an overarching framework to enable better business intelligence management for the travel sector, identifying both internal and external partners in an increasingly complex industry with ongoing customization of product / service offerings, detailed customer segmentation, and data integration requirements. A multi-agent business intelligence framework is used for the customer interface and customization, linked to a corporate business intelligence system displaying the dimensions above.

    Original languageEnglish
    Pages (from-to)36-42
    Number of pages7
    JournalProceedings of the International Conference on Electronic Business (ICEB)
    Publication statusPublished - Dec 1 2008
    Event8th International Conference on Electronic Business, ICEB 2008 - Waikoloa, HI, United States
    Duration: Sept 30 2008Oct 3 2008


    • Business intelligence
    • Competitiveness
    • Tourism
    • Travel

    ASJC Scopus subject areas

    • Business, Management and Accounting(all)
    • Computer Science(all)


    Dive into the research topics of 'A multi-agent business intelligence framework for the travel sector'. Together they form a unique fingerprint.

    Cite this