TY - JOUR
T1 - A multi-dimensional framework for evaluating the transit service performance
AU - Hassan, Mohammad Nurul
AU - Hawas, Yaser E.
AU - Ahmed, Kamran
N1 - Funding Information:
This work was supported by the Roadway, Transportation and Traffic Safety Research Center (RTTSRC) at the UAE University. The basic route data utilized in the case study were extracted from the study entitled “Assessment of public bus operation and services in the Emirate of Abu Dhabi”, sponsored by the Department of Transport-Abu Dhabi.
PY - 2013/4
Y1 - 2013/4
N2 - This paper presents a multi-level framework to measure public transit service performance. This framework uses a combination of subjective and objective measures to assess the service quality. It allows for the opinions of the various stakeholders of public transit services (users, operators, and service providers) to be incorporated in a multi-criteria evaluation process. The framework can evaluate the public transit service performance at different levels of details (system level and route level). It can be used to assess the performance at the route level, which can then be used to provide specific recommendations to enhance the operation for specific routes, and also it can be used at a more macroscopic level to identify the operational deficiencies or areas of improvement at the system level. The route analysis level is based on a multi-criteria evaluation procedure that involves weighted scoring techniques. A case study on a transit system of 12 operating routes in Abu Dhabi city is conducted to illustrate the framework.
AB - This paper presents a multi-level framework to measure public transit service performance. This framework uses a combination of subjective and objective measures to assess the service quality. It allows for the opinions of the various stakeholders of public transit services (users, operators, and service providers) to be incorporated in a multi-criteria evaluation process. The framework can evaluate the public transit service performance at different levels of details (system level and route level). It can be used to assess the performance at the route level, which can then be used to provide specific recommendations to enhance the operation for specific routes, and also it can be used at a more macroscopic level to identify the operational deficiencies or areas of improvement at the system level. The route analysis level is based on a multi-criteria evaluation procedure that involves weighted scoring techniques. A case study on a transit system of 12 operating routes in Abu Dhabi city is conducted to illustrate the framework.
KW - Decision making
KW - Multi criteria
KW - Performance evaluation
KW - Public transit
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U2 - 10.1016/j.tra.2013.01.041
DO - 10.1016/j.tra.2013.01.041
M3 - Article
AN - SCOPUS:84874427879
SN - 0965-8564
VL - 50
SP - 47
EP - 61
JO - Transportation Research Part A: Policy and Practice
JF - Transportation Research Part A: Policy and Practice
ER -