@inbook{65750ef9ff7d4b35a3f4b14aa41cd08c,
title = "A Multi-level Ontology to Manage Service Level Agreements in Smart Cities",
abstract = "Internet of Things (IoT) services, to date, have been managed through affordances made by service providers (SP) to data provider (DP) customers who supply data for hosting in a shared repository. Services provided to data consumers (DC), on the other hand, are not managed in a similar way, with DCs being able to access datasets without providing detail to track them. Typically, DCs are not paying customers, and subsequently receive a best-effort Quality of Service (QoS)—thus they are vulnerable in the current system to change in data availability. To promote continued growth of the IoT, it is anticipated that changes are required to the business model. This may result in greater levels of protection for DC customers and more guaranteeable levels of service. In this chapter we present an ontology which responds to the challenge of managing customer information and providing a service autonomously in response. An application of the ontology is contextualized using the smart city waste management domain.",
keywords = "Internet of things (IoT), Interoperability, Ontology, Service level agreement (SLA), SLA life cycle, Smart city, Smart waste management",
author = "Cathryn Peoples and Mamun Abu-Tair and Bin Wang and Kashif Rabbani and Adrian Moore and Philip Morrow and Joseph Rafferty and Sally McClean and M. Zoualfaghari and Z. Cui and P. Kulkarni",
note = "Publisher Copyright: {\textcopyright} 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.",
year = "2021",
doi = "10.1007/978-3-030-60922-1_7",
language = "English",
series = "Lecture Notes in Intelligent Transportation and Infrastructure",
publisher = "Springer Nature",
pages = "135--157",
booktitle = "Lecture Notes in Intelligent Transportation and Infrastructure",
address = "United States",
}
