An e-enabled service value network for the pharmaceutical industry

John Hamilton, Willem Selen

Research output: Contribution to journalConference articlepeer-review

2 Citations (Scopus)


Across Australia the pharmacy industry is undergoing major reform and re-structuring. Emerging technologies like e-pharmacies, new low cost players, pressures from supermarkets, doctors, consumers and politicians have changed the nature of this industry. Such pressures are causing the industry to unite, to draw all its component players together, and to deliver a new disruptive solution set that will likely radically change the status of competition. A service value network (SVN) framework is discussed as the likely scenario, and its major underlying dimensions are detailed. Such a SVN approach may eventually lead to better strategic alignment, higher industry performance (capabilities and delivery), greater valueadding solutions, increased customer satisfaction, and more competitive pricing.

Original languageEnglish
Pages (from-to)267-273
Number of pages7
JournalProceedings of the International Conference on Electronic Business (ICEB)
Publication statusPublished - 2005
Externally publishedYes
Event5th International Conference on Electronic Business, ICEB 2005 - Hong Kong, Hong Kong
Duration: Dec 5 2005Dec 9 2005


  • E-business models and enterprise E-services architectures
  • E-pharmacy
  • Network

ASJC Scopus subject areas

  • General Business,Management and Accounting
  • General Computer Science


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