An empirical assessment of the antecedents of electronic-business implementation and the resulting organizational performance

Mahmoud Mohammad Migdadi, Mohammed Khair Saleem Abu Zaid, Omar Salameh Al-Hujran, Anas Mustafa Aloudat

Research output: Contribution to journalArticlepeer-review

35 Citations (Scopus)


Purpose – The purpose of this paper is to propose and empirically test a unified framework that captures the antecedents of e-business implementation, that is; organizational factors which is decomposed into organizational capabilities (training availability, technical expertise, knowledge level), knowledge management capabilities (knowledge acquisition, application, and sharing), adhocracy culture, and top management support, e-business implementation, and organizational performance (efficiency, sales performance, customer satisfaction, relationship development). Design/methodology/approach – Data from a survey of 258 top managers in Saudi Arabian enterprises were collected to empirically test the proposed research model. Additionally, the statistical techniques employed included a confirmatory factor analysis to examine the reliability and validity of the measurement model, and structural equation modeling using AMOS is utilized to test the hypotheses. Findings – The findings of this study suggest that organizational factors influence e-business implementation. Moreover, e-business implementation affects organizational performance. Research limitations/implications – This study did not investigate all organizational factors and knowledge management processes. Future research could assess the influence of additional factors such as technology and environment contexts on e-business implementation. Practical implications – Owners/managers considering e-business implementation would be best to focus on internal (organizational) factors and their interaction within and beyond the organization, rather than focussing exclusively on technological considerations. Originality/value – This study is significant for at least two reasons: it determines the key antecedents to successful business implementation based on organizational factors and it helps to understand the effects of e-business implementation on organizational performance.

Original languageEnglish
Pages (from-to)661-688
Number of pages28
JournalInternet Research
Issue number3
Publication statusPublished - Jun 6 2016
Externally publishedYes


  • Corporate culture
  • E-business implementation
  • Knowledge management capabilities
  • Learning capabilities
  • Organizational performance
  • Top management support

ASJC Scopus subject areas

  • Communication
  • Sociology and Political Science
  • Economics and Econometrics


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