An Empirical Investigation into the Perceived Value and Customer Adoption of Online Shopping: Palestine as a Case Study

Fadi Herzallah; Nabeel Al Qirim

doi:10.1007/978-3-031-08093-7_29

An Empirical Investigation into the Perceived Value and Customer Adoption of Online Shopping: Palestine as a Case Study

Fadi Herzallah, Nabeel Al Qirim

Department of Information System and Security

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

3 Citations (Scopus)

Abstract

Increased online shopping worldwide, even during the COVID-19 pandemic, has increased the need for more research to understand factors influencing its adoption and use by customers. The current research aims to investigate the influence of perceived value on customer intention to use online shopping in Palestine. A 200-Palestinian online shopper survey has been implemented. A theoretical framework has also been developed where perceived value is measured using four dimensions: social, functional, emotional, and epistemic. To analyze the collated data, the structural equation modeling is suitably conducted. The results show that all perceived value dimensions have positively influenced customer’s intention to use online shopping. Largely, the current work shows that emotional value is the most significant dimension.

Original language	English
Title of host publication	Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success - Proceedings of The International Conference on Business and Technology ICBT 2021
Editors	Bahaaeddin Alareeni, Allam Hamdan
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	433-447
Number of pages	15
ISBN (Print)	9783031080920
DOIs	https://doi.org/10.1007/978-3-031-08093-7_29
Publication status	Published - 2023
Event	International Conference on Business and Technology, ICBT 2021 - Istanbul, Turkey Duration: Nov 6 2021 → Nov 7 2021

Publication series

Name	Lecture Notes in Networks and Systems
Volume	485
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	International Conference on Business and Technology, ICBT 2021
Country/Territory	Turkey
City	Istanbul
Period	11/6/21 → 11/7/21

Keywords

Emotional value
Epistemic value
Functional value
Online shopping
Perceived value
Social value

ASJC Scopus subject areas

Control and Systems Engineering
Signal Processing
Computer Networks and Communications

Access to Document

10.1007/978-3-031-08093-7_29

Cite this

Herzallah, F., & Al Qirim, N. (2023). An Empirical Investigation into the Perceived Value and Customer Adoption of Online Shopping: Palestine as a Case Study. In B. Alareeni, & A. Hamdan (Eds.), Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success - Proceedings of The International Conference on Business and Technology ICBT 2021 (pp. 433-447). (Lecture Notes in Networks and Systems; Vol. 485). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-08093-7_29

An Empirical Investigation into the Perceived Value and Customer Adoption of Online Shopping: Palestine as a Case Study. / Herzallah, Fadi; Al Qirim, Nabeel.
Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success - Proceedings of The International Conference on Business and Technology ICBT 2021. ed. / Bahaaeddin Alareeni; Allam Hamdan. Springer Science and Business Media Deutschland GmbH, 2023. p. 433-447 (Lecture Notes in Networks and Systems; Vol. 485).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Herzallah, F & Al Qirim, N 2023, An Empirical Investigation into the Perceived Value and Customer Adoption of Online Shopping: Palestine as a Case Study. in B Alareeni & A Hamdan (eds), Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success - Proceedings of The International Conference on Business and Technology ICBT 2021. Lecture Notes in Networks and Systems, vol. 485, Springer Science and Business Media Deutschland GmbH, pp. 433-447, International Conference on Business and Technology, ICBT 2021, Istanbul, Turkey, 11/6/21. https://doi.org/10.1007/978-3-031-08093-7_29

Herzallah F, Al Qirim N. An Empirical Investigation into the Perceived Value and Customer Adoption of Online Shopping: Palestine as a Case Study. In Alareeni B, Hamdan A, editors, Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success - Proceedings of The International Conference on Business and Technology ICBT 2021. Springer Science and Business Media Deutschland GmbH. 2023. p. 433-447. (Lecture Notes in Networks and Systems). doi: 10.1007/978-3-031-08093-7_29

Herzallah, Fadi ; Al Qirim, Nabeel. / An Empirical Investigation into the Perceived Value and Customer Adoption of Online Shopping : Palestine as a Case Study. Impact of Artificial Intelligence, and the Fourth Industrial Revolution on Business Success - Proceedings of The International Conference on Business and Technology ICBT 2021. editor / Bahaaeddin Alareeni ; Allam Hamdan. Springer Science and Business Media Deutschland GmbH, 2023. pp. 433-447 (Lecture Notes in Networks and Systems).

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An Empirical Investigation into the Perceived Value and Customer Adoption of Online Shopping: Palestine as a Case Study

Abstract

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Keywords

ASJC Scopus subject areas

Access to Document

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