TY - JOUR
T1 - Analysing e-government maturity models
AU - Hujran, Omar
AU - Alarabiat, Ayman
AU - AlSuwaidi, Mohammed
N1 - Funding Information:
The study was supported by a grant from the United Arab Emirates University (UAEU), Fund number: 31B121.
Publisher Copyright:
Copyright © 2023 Inderscience Enterprises Ltd.
PY - 2023
Y1 - 2023
N2 - This paper aims at assessing the current e-government maturity models to identify their strengths and limitations. In doing so, a systematic literature review has been used to examine the existing e-government maturity models during the period 2000-2021. Our analysis indicates that despite the fact that e-government-maturity models provide potentially useful tools for e-government evaluation, there are significant differences across the existing e-government-maturity models in terms of the number of stages, what users can do at progressive stages, and particular perspectives underscored at specific stages. However, the shift from 'stage-based maturity models' to 'dimensional-based maturity models' is clearly observed. The new wave of e-government maturity models (2012 onward) sees e-government as a path for pursuing digital, resilience, equal, and inclusive societies rather than only as a mechanism to deliver e-services. Additionally, the existing e-government maturity models reached their possibilities to demonstrate the advanced maturity levels of e-government such as smart government.
AB - This paper aims at assessing the current e-government maturity models to identify their strengths and limitations. In doing so, a systematic literature review has been used to examine the existing e-government maturity models during the period 2000-2021. Our analysis indicates that despite the fact that e-government-maturity models provide potentially useful tools for e-government evaluation, there are significant differences across the existing e-government-maturity models in terms of the number of stages, what users can do at progressive stages, and particular perspectives underscored at specific stages. However, the shift from 'stage-based maturity models' to 'dimensional-based maturity models' is clearly observed. The new wave of e-government maturity models (2012 onward) sees e-government as a path for pursuing digital, resilience, equal, and inclusive societies rather than only as a mechanism to deliver e-services. Additionally, the existing e-government maturity models reached their possibilities to demonstrate the advanced maturity levels of e-government such as smart government.
KW - e-government
KW - e-services
KW - maturity models
KW - maturity stages
KW - smart government
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U2 - 10.1504/EG.2022.10040036
DO - 10.1504/EG.2022.10040036
M3 - Article
AN - SCOPUS:85147526589
SN - 1740-7494
VL - 19
SP - 1
EP - 21
JO - Electronic Government
JF - Electronic Government
IS - 1
ER -