TY - JOUR
T1 - Analysis of risks faced by information technology offshore outsourcing service providers
AU - Ahmed, Faheem
AU - Capretz, Luiz Fernando
AU - Sandhu, Maqsood Ahmad
AU - Raza, Arif
N1 - Publisher Copyright:
© The Institution of Engineering and Technology 2014.
PY - 2014/12/1
Y1 - 2014/12/1
N2 - To gain competitive advantage, organisations are considering information technology (IT) outsourcing as a strategic option by concentrating on their core operations and by reducing their operating costs. Many organisations are offering outsourcing services from various parts of the world. There are certain risks factors which IT outsourcing service providers come across while managing their service operations. Risk-related data from 50 Indian IT outsourcing service providers about their risks and concerns have been collected and archived. This study identifies risks from the providers' perspective in regard to offshore outsourcing and put forward some guidelines to mitigate such risks.
AB - To gain competitive advantage, organisations are considering information technology (IT) outsourcing as a strategic option by concentrating on their core operations and by reducing their operating costs. Many organisations are offering outsourcing services from various parts of the world. There are certain risks factors which IT outsourcing service providers come across while managing their service operations. Risk-related data from 50 Indian IT outsourcing service providers about their risks and concerns have been collected and archived. This study identifies risks from the providers' perspective in regard to offshore outsourcing and put forward some guidelines to mitigate such risks.
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U2 - 10.1049/iet-sen.2013.0204
DO - 10.1049/iet-sen.2013.0204
M3 - Article
AN - SCOPUS:84919658382
SN - 1751-8806
VL - 8
SP - 279
EP - 284
JO - IET Software
JF - IET Software
IS - 6
ER -