Abstract
Technological advances have ushered in the era of “e-services.” Scientists and academics are trying to determine how e-services affect citizens’ lives, satisfaction, and future service quality. As e-government emerges, this knowledge leads to improved frameworks for delivering e-services. This study examined the factors influencing Pakistanis to adopt e-government services, particularly those living abroad. Online surveys (structured questionnaires) were administered primarily among Pakistani citizens, including those residing in China and Turkey, via social media networking techniques. Purposive convenience sampling was used, 599 people were surveyed, and the results were considered complete enough to analyze. Structured equation modeling (SEM) and Amos were used to interpret quantitative research results. Results show that values are strongly correlated with expectations about others’ efforts. An invaluable feature of e-government services is their simplicity of use. It may be possible for policymakers to overcome barriers to e-government by using these research findings.
| Original language | English |
|---|---|
| Article number | 15183 |
| Journal | Sustainability (Switzerland) |
| Volume | 14 |
| Issue number | 22 |
| DOIs | |
| Publication status | Published - Nov 2022 |
| Externally published | Yes |
Keywords
- behavioral intentions
- e-government services
- e-government trust
- environmental sustainability
- modified technology acceptance model
- perceived public value
ASJC Scopus subject areas
- Computer Science (miscellaneous)
- Geography, Planning and Development
- Renewable Energy, Sustainability and the Environment
- Environmental Science (miscellaneous)
- Energy Engineering and Power Technology
- Hardware and Architecture
- Computer Networks and Communications
- Management, Monitoring, Policy and Law
