Barriers in local e-government partnership: Evidence from Malaysia

Iqbal Khadaroo, Meng Seng Wong, Aminah Abdullah

Research output: Contribution to journalArticlepeer-review

16 Citations (Scopus)


This paper explores the implementation of an e-government partnership programme and discusses the barriers that have impeded its implementation in two local governments in Malaysia. Empirical evidence comes from 20 semi-structured interviews conducted with managers and users of e-government services. We found that the use of short-term partnership models, lack of funding, failure to deliver results by third-party vendors, poor leadership and digital divide problems have impeded the successful implementation of the e-government programme. We suggest that a collective stakeholder involvement of government, private sectors, including third-party vendors and citizens as 'strategic' partners is essential in the creation of an enabling e-government partnership.

Original languageEnglish
Pages (from-to)19-33
Number of pages15
JournalElectronic Government
Issue number1
Publication statusPublished - 2013
Externally publishedYes


  • Barriers
  • E-government
  • Outsourcing
  • Partnership
  • Public policy implementation

ASJC Scopus subject areas

  • Public Administration
  • Computer Science Applications


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