Capabilities, Strategy, and Performance: The Case of ICT Firms in New Zealand

Poh Yen Ng, Robert T. Hamilton

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)


Smaller technology-based firms are critical for many economies. This study investigates the determinants of performance in a sample of 110 firms from the information and communication technology industry in New Zealand. It is a single industry study, reflecting the industry specificity of resource-based capabilities. Partial least squares methods are used to investigate relationships between capabilities, strategy, and performance. A product-innovation strategy maximized performance, mediating innovation and human capital capabilities. Pursuing a market-expansion strategy ahead of one of product innovation led to inferior performance outcomes. Financial and organizational capabilities had direct positive effects on performance irrespective of strategy.

Original languageEnglish
Pages (from-to)302-327
Number of pages26
JournalJournal of Asia-Pacific Business
Issue number4
Publication statusPublished - Oct 2 2015
Externally publishedYes


  • Capabilities
  • ICT industry
  • New Zealand
  • performance
  • strategy

ASJC Scopus subject areas

  • Business and International Management
  • General Business,Management and Accounting


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