Does Employee Resilience Exacerbate the Effects of Abusive Supervision? A Study of Frontline Employees’ Self-Esteem, Turnover Intention, and Innovative Behaviors

Shaker Bani-Melhem, Samina Quratulain, Mohammad Ahmad Al-Hawari

Research output: Contribution to journalArticlepeer-review

44 Citations (Scopus)

Abstract

Drawing on self-enhancement theory, this study examines the exacerbating influence of employee resilience on the relationship between abusive supervision and employee reactions, namely employee self-esteem, turnover intention and innovative behaviors. Two waves of survey data were collected from 205 frontline employees of hospitality organizations in the UAE, and structural equation modeling was used to analyze the model. The findings suggest that the negative relationship between abusive supervision and employee self-esteem is stronger when employees have high resilience. The mediating effect of self-esteem on the relationship between abusive supervision and turnover intention or innovative behaviors is also significant for highly resilient employees. These findings provide novel insights by highlighting the previously unexplored exacerbating role played by employee resilience in the abusive supervision-employee work outcomes relationship in the hospitality context.

Original languageEnglish
Pages (from-to)611-629
Number of pages19
JournalJournal of Hospitality Marketing and Management
Volume30
Issue number5
DOIs
Publication statusPublished - 2021
Externally publishedYes

Keywords

  • Abusive Supervision
  • employee Resilience
  • innovative Behaviors
  • self-esteem
  • turnover Intention

ASJC Scopus subject areas

  • Management Information Systems
  • Tourism, Leisure and Hospitality Management
  • Marketing

Fingerprint

Dive into the research topics of 'Does Employee Resilience Exacerbate the Effects of Abusive Supervision? A Study of Frontline Employees’ Self-Esteem, Turnover Intention, and Innovative Behaviors'. Together they form a unique fingerprint.

Cite this