E-governance (G2C) in the public sector: Citizens acceptance to E-government systems - Dubai's case

Samira Al Marzooqi, Eiman Al Nuaimi, Nabil Al Qirim

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    3 Citations (Scopus)

    Abstract

    At this day and age, it is considered to be the era of technological advancement, where countries strive for technological development and becoming a smart government not only for power but also to providing a safer, smarter and sustainable environment for their people, businesses, industries and governmental authorities. Therefore, seminars and conferences are held internationally every year where companies offer solutions on the transformation of cities to smart ones such as GITEX, IEEE seminars, Smart Government conferences and etc. Frameworks are always at the doorsteps of the governments being proposed to take upon the initiative of creating E-Governments. Many cities have become smart governments and are at the verge of becoming fully mature, cities like Amsterdam[1], New York[2], Songdo[3], Dublin [4] and even Dubai [5]. But there is one aspect that governments find challenging to achieving success when e-Government projects are implemented, that aspect is the citizens' behavior and attitude towards the e-Government systems [6]. This means that one of the major challenges of the governments are the citizens' acceptance to the e-Government systems and having interest in using the services, because people do not have the strong bond of trust when it comes to online technologies because of fear of security breaches [6]. Even Dubai, which is considered as a multicultural city, finds this enigma challenging [7]. Hence, this paper discusses about the E-Government Frameworks proposed by authors which is more citizen centric and touch upon the issues as well as the success factors about E-Governance (Government2Citizen) aspects. Also a tailored framework is derived from the discovered factors which will be discussed over Dubai's case as being a smart government. Finally, some G2C industry solutions will be displayed and compared in a table for the various features each vendor offers in the today's market.

    Original languageEnglish
    Title of host publicationProceedings of the 2nd International Conference on Internet of Things and Cloud Computing, ICC 2017
    PublisherAssociation for Computing Machinery
    VolumePart F134890
    ISBN (Electronic)9781450347747
    DOIs
    Publication statusPublished - Mar 22 2017
    Event2nd International Conference on Internet of Things and Cloud Computing, ICC 2017 - Cambridge, United Kingdom
    Duration: Mar 22 2017Mar 23 2017

    Other

    Other2nd International Conference on Internet of Things and Cloud Computing, ICC 2017
    Country/TerritoryUnited Kingdom
    CityCambridge
    Period3/22/173/23/17

    Keywords

    • Citizen Acceptance
    • Dubai Smart Government
    • E-Goverment
    • E-Governance
    • EServices
    • Frameworks
    • G2C
    • Smart City

    ASJC Scopus subject areas

    • Human-Computer Interaction
    • Computer Networks and Communications
    • Computer Vision and Pattern Recognition
    • Software

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