E-government in Kuwait: A case study about perceived inhibitors by end-users

Kamel Rouibah, Hasan Qurban, Nabeel Al-Qirim

Research output: Chapter in Book/Report/Conference proceedingConference contribution


This research reports on the adoption of electronic government (EG) in Kuwait. It portrays the evolution path of this initiative since it its inception in 2006 and depicts all the elements leading to the success of this national project. The case study also presents the main features of the Kuwaiti electronic gateway (e.gov.kw) and its mobile application (EGOVKW) and how it is compared with the leading EG initiative of Dubai. Using a qualitative methodology, interviews with 81 participants in Kuwait showed different obstacles concerning accessibility, responsiveness, navigation complexity, search engine, interactivity and customer convenience, poor interface design, inactive links/buttons, poor system reliability, and the uni-language interface. These findings are discussed in the light of the literature raising different contributions and implications for mobile government adoption and success.

Original languageEnglish
Title of host publicationProceedings of the 19th European Conference on Digital Government, ECDG 2019
EditorsTugberk Kaya
PublisherAcademic Conferences Limited
Number of pages12
ISBN (Electronic)9781912764402
Publication statusPublished - 2019
Event19th European Conference on Digital Government, ECDG 2019 - Nicosia, Northern Cyprus, Cyprus
Duration: Oct 24 2019Oct 25 2019

Publication series

NameProceedings of the European Conference on e-Government, ECEG
ISSN (Print)2049-1034


Conference19th European Conference on Digital Government, ECDG 2019
CityNicosia, Northern Cyprus


  • Adoption obstacles
  • Case study research
  • Electronic government
  • Kuwait
  • Mobile government
  • Qualitative research

ASJC Scopus subject areas

  • Business and International Management
  • Management of Technology and Innovation
  • Computer Networks and Communications


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