TY - GEN
T1 - E-government in Kuwait
T2 - 19th European Conference on Digital Government, ECDG 2019
AU - Rouibah, Kamel
AU - Qurban, Hasan
AU - Al-Qirim, Nabeel
N1 - Publisher Copyright:
© The Authors, 2019. All Rights Reserved.
PY - 2019
Y1 - 2019
N2 - This research reports on the adoption of electronic government (EG) in Kuwait. It portrays the evolution path of this initiative since it its inception in 2006 and depicts all the elements leading to the success of this national project. The case study also presents the main features of the Kuwaiti electronic gateway (e.gov.kw) and its mobile application (EGOVKW) and how it is compared with the leading EG initiative of Dubai. Using a qualitative methodology, interviews with 81 participants in Kuwait showed different obstacles concerning accessibility, responsiveness, navigation complexity, search engine, interactivity and customer convenience, poor interface design, inactive links/buttons, poor system reliability, and the uni-language interface. These findings are discussed in the light of the literature raising different contributions and implications for mobile government adoption and success.
AB - This research reports on the adoption of electronic government (EG) in Kuwait. It portrays the evolution path of this initiative since it its inception in 2006 and depicts all the elements leading to the success of this national project. The case study also presents the main features of the Kuwaiti electronic gateway (e.gov.kw) and its mobile application (EGOVKW) and how it is compared with the leading EG initiative of Dubai. Using a qualitative methodology, interviews with 81 participants in Kuwait showed different obstacles concerning accessibility, responsiveness, navigation complexity, search engine, interactivity and customer convenience, poor interface design, inactive links/buttons, poor system reliability, and the uni-language interface. These findings are discussed in the light of the literature raising different contributions and implications for mobile government adoption and success.
KW - Adoption obstacles
KW - Case study research
KW - Electronic government
KW - Kuwait
KW - Mobile government
KW - Qualitative research
UR - http://www.scopus.com/inward/record.url?scp=85075275807&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85075275807&partnerID=8YFLogxK
U2 - 10.34190/ECDG.19.018
DO - 10.34190/ECDG.19.018
M3 - Conference contribution
AN - SCOPUS:85075275807
T3 - Proceedings of the European Conference on e-Government, ECEG
SP - 116
EP - 127
BT - Proceedings of the 19th European Conference on Digital Government, ECDG 2019
A2 - Kaya, Tugberk
PB - Academic Conferences Limited
Y2 - 24 October 2019 through 25 October 2019
ER -