TY - JOUR
T1 - Factors influencing citizen adoption of e-government in developing countries
T2 - The case of jordan
AU - Hujran, Omar Al
AU - Aloudat, Anas
AU - Altarawneh, Ikhlas
N1 - Funding Information:
The authors wish to acknowledge the substantial funding support of the Deanship of Academic Research, at The University of Jordan, under project entitled “Determinants of E-Government Services Adoption and Utilization in Jordan: An Empirical Study”. The views expressed herein are those of the authors and are not necessarily those of The University of Jordan.
PY - 2013/4
Y1 - 2013/4
N2 - The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Jordan, a developing country with genuine need for more research works on e-government issues. In addition, this study provides some valuable insights into the performance and adoption of e-government in Jordan that could help government agencies to improve the effectiveness of their services.
AB - The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Jordan, a developing country with genuine need for more research works on e-government issues. In addition, this study provides some valuable insights into the performance and adoption of e-government in Jordan that could help government agencies to improve the effectiveness of their services.
KW - Citizen Satisfaction
KW - E-Government Adoption
KW - Government Trustworthiness
KW - Jordan
KW - Service Quality
KW - Technology Acceptance Model (TAM)
UR - http://www.scopus.com/inward/record.url?scp=84887432601&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84887432601&partnerID=8YFLogxK
U2 - 10.4018/jthi.2013040101
DO - 10.4018/jthi.2013040101
M3 - Article
AN - SCOPUS:84887432601
SN - 1548-3908
VL - 9
SP - 1
EP - 19
JO - International Journal of Technology and Human Interaction
JF - International Journal of Technology and Human Interaction
IS - 2
ER -