Interactive effects of supervisor support, diversity climate, and employee cynicism on work adjustment and performance

Samina Quratulain, Mohd Ahmad Al-Hawari

Research output: Contribution to journalArticlepeer-review

13 Citations (Scopus)

Abstract

This study examined the interactive effects of perceived supervisor support (PSS), diversity climate, and employee cynicism on the work adjustment and performance of temporary migrant workers in the UAE's hospitality industry. Drawing on the conservation of resources and trait activation theories, we hypothesized a three-way interaction effect of PSS, diversity climate, and employee cynicism on work adjustment. An effect of work adjustment on employees’ in-role performance was also proposed. Using two waves of data collected from 239 hospitality frontline employees and their direct supervisors, we found that PSS impacts more positively on the adjustment of employees with high cynicism when diversity climate is also positive. Employees with low cynicism display high adjustment with PSS even in less positive diversity climates. The indirect effect of PSS on in-role performance (via workplace adjustment) is also significant in inclusive climates for highly cynical employees.

Original languageEnglish
Article number102803
JournalInternational Journal of Hospitality Management
Volume93
DOIs
Publication statusPublished - Feb 2021
Externally publishedYes

Keywords

  • Cynical beliefs
  • Diversity climate
  • Perceived supervisor support
  • Temporary migrant workers
  • Work adjustment

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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