Abstract
This paper investigates the effect of knowledge sharing on service quality in the health sector in Jordan. Two sets of questionnaires are used to collect data. The first set is used to measure to what extent knowledge is shared among the physicians. It consists of three dimensions (ICT-based, personal interaction and KM embedded in management processes). The second set is the SERVQUAL, which is used to measure the service quality and is administered to patients. Results show that there is no effect of knowledge sharing on the quality provided in the targeted hospitals and more research is recommended. No similar studies were found in Jordan. Moreover, this subject was tackled by only a few studies, so further research is recommended to investigate the relationship between KS and service quality in the health sector.
| Original language | English |
|---|---|
| Pages (from-to) | 437-455 |
| Number of pages | 19 |
| Journal | International Journal of Productivity and Quality Management |
| Volume | 17 |
| Issue number | 4 |
| DOIs | |
| Publication status | Published - 2016 |
Keywords
- Health sector
- ICT knowledge sharing
- Jordan
- Knowledge management
- Management embedded knowledge
- Private hospitals
- Quality management
- SERVQUAL
- Service quality
ASJC Scopus subject areas
- General Business,Management and Accounting