New hybrid web 2.0 adoption governance framework for public sector

Enterprise Information Technology (IT) has proven its effectiveness in supporting business sustainability and growth. The emergence of Web 2.0 and its recent proliferation in public-sector organizations (Enterprise 2.0) has helped in fulfilling key organizational goals and objectives. It is shown in this research that Web 2.0 could assist organizations improve business processes and increase employee's productivity, communications, and information sharing. However, the pervasive use of Web 2.0 raised the need to govern such amalgamation of IT infrastructure and necessitated an investigation into Web 2.0 adoption decisions in organizations. This entails developing a governing IT (ITG) framework for Web 2.0 adoption decision taking into consideration important aspects like accountability, implementation factors, organizational policies, procedures, guidelines, and prior organizational ITG framework. Contributions and implications arising from this framework are discussed in this research, paving the way for further research in this important area.