On the usability of mobile commerce

Saif Alshaali, Upkar Varshney

    Research output: Contribution to journalArticlepeer-review

    44 Citations (Scopus)


    The recent advances in wireless and mobile communications have led to faster connection speeds (currently 64 kbps and predicted to be 384 kbps in 3G), larger device screen size, multiple modes for inputs, and new applications (with the introduction of J2ME). These have also resulted in some serious interest in mobile commerce and some progress has been made in applications, framework, networking requirements, and business models. However, one major issue that has not been addressed so far is the usability of mobile commerce. We believe that the usability depends on several factors including how the information is organised and browsed. In some sense, it is similar to what had happened to the internet after significant increase in connection speeds, computers, the number and variety of websites, and a number of diverse applications developed to satisfy consumer needs. Even with these advances, a majority of users were not able to find the desired information. As there has been significant progress in the usability of websites, we attempt to derive and use the lessons and experiences for enhancing the usability of m-commerce.

    Original languageEnglish
    Pages (from-to)29-37
    Number of pages9
    JournalInternational Journal of Mobile Communications
    Issue number1
    Publication statusPublished - 2005


    • Mobile commerce
    • Usability
    • Wireless networks

    ASJC Scopus subject areas

    • Computer Science Applications
    • Computer Networks and Communications
    • Electrical and Electronic Engineering


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