Overseas courier services, Pakistan: Logistics operations at central region

Research output: Chapter in Book/Report/Conference proceedingChapter


Managers need to tread carefully between conflicting objectives of operational cost and customer service whilst they are designing and managing any logistics network. This case involves operational cost and customer service issues that Overseas Courier Services (OCS) encountered in year 2012. OCS is a major player in Pakistan’s parcel and cargo services industry providing 212 pick-up locations throughout Pakistan. Its services include parcel and cargo pickup and delivery for its private and business customers. The purpose of this teaching case is to expose class participants to strategic, tactical and operational aspects of network design and transport fleet planning within transportation and logistics industry. It involves analysis for route planning of transport fleet and selecting headquarter location for OCS’s central region.

Original languageEnglish
Title of host publicationBusiness and Management Practices in South Asia
Subtitle of host publicationA Collection of Case Studies
PublisherPalgrave Macmillan
Number of pages35
ISBN (Electronic)9789811313998
ISBN (Print)9789811313981
Publication statusPublished - Jan 1 2018
Externally publishedYes


  • Logistics network design
  • Logistics operations
  • Mathematical programming
  • Route planning
  • Transportation operations

ASJC Scopus subject areas

  • General Economics,Econometrics and Finance
  • General Business,Management and Accounting


Dive into the research topics of 'Overseas courier services, Pakistan: Logistics operations at central region'. Together they form a unique fingerprint.

Cite this