TY - JOUR
T1 - Quality-in-use characteristics for clinical decision support system assessment
AU - Souza-Pereira, Leonice
AU - Ouhbi, Sofia
AU - Pombo, Nuno
N1 - Publisher Copyright:
© 2021 Elsevier B.V.
PY - 2021/8
Y1 - 2021/8
N2 - Background: Clinical decision support systems (CDSSs) are developed to support healthcare practitioners with decision-making about therapy and diagnosis’ confirmation, among others. Although there are many advantages of using CDSSs, there are still many challenges in their adoption. Therefore, it is essential to ensure the quality of the system, so that it can be used confidently and securely. Objective: This study aims to propose a set of (sub)characteristics which should be considered in evaluating the quality-in-use of CDSSs, based on the ISO/IEC 25010 standard and on existing literature. Methods: We reviewed the existing literature on CDSS assessment and presented a list of quality characteristics evaluated. Results: Ten quality characteristics and 56 sub-characteristics were identified and selected from the literature, in which usability was evaluated the most. An example of a scenario has been presented to illustrate our assessment approach of satisfaction and efficiency as important quality-in-use characteristics to be applied in the evaluation of a CDSS. Conclusion: The proposed approach will contribute in bridging the gap between the quality of CDSSs and their adoption.
AB - Background: Clinical decision support systems (CDSSs) are developed to support healthcare practitioners with decision-making about therapy and diagnosis’ confirmation, among others. Although there are many advantages of using CDSSs, there are still many challenges in their adoption. Therefore, it is essential to ensure the quality of the system, so that it can be used confidently and securely. Objective: This study aims to propose a set of (sub)characteristics which should be considered in evaluating the quality-in-use of CDSSs, based on the ISO/IEC 25010 standard and on existing literature. Methods: We reviewed the existing literature on CDSS assessment and presented a list of quality characteristics evaluated. Results: Ten quality characteristics and 56 sub-characteristics were identified and selected from the literature, in which usability was evaluated the most. An example of a scenario has been presented to illustrate our assessment approach of satisfaction and efficiency as important quality-in-use characteristics to be applied in the evaluation of a CDSS. Conclusion: The proposed approach will contribute in bridging the gap between the quality of CDSSs and their adoption.
KW - CDSS
KW - Clinical decision support systems
KW - Quality assessment
KW - Quality-in-use
KW - Software quality
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U2 - 10.1016/j.cmpb.2021.106169
DO - 10.1016/j.cmpb.2021.106169
M3 - Article
C2 - 34062492
AN - SCOPUS:85112017040
SN - 0169-2607
VL - 207
JO - Computer Methods and Programs in Biomedicine
JF - Computer Methods and Programs in Biomedicine
M1 - 106169
ER -