The handbook of service innovation

Renu Agarwal, Willem Selen, Göran Roos, Roy Green

Research output: Book/ReportBook

25 Citations (Scopus)

Abstract

Bringing together some of the worlds leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organizations managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation.

Original languageEnglish
PublisherSpringer-Verlag London Ltd
Number of pages842
ISBN (Electronic)9781447165903
ISBN (Print)9781447165897
DOIs
Publication statusPublished - Jan 1 2015
Externally publishedYes

ASJC Scopus subject areas

  • General Engineering
  • General Economics,Econometrics and Finance
  • General Business,Management and Accounting

Fingerprint

Dive into the research topics of 'The handbook of service innovation'. Together they form a unique fingerprint.

Cite this