Abstract
Service organizations increasingly organize themselves and operate on a value chain level. This creates important challenges and opportunities, which call for a realignment of strategic focuses, in particular with respect to the impact of technovation on service creation and services modus operandi, their resulting service classification, and the restructuring amongst different service value chain industries. This research builds on a recently developed classification scheme, referred to as the Services Cubicle, that transcends current industry boundaries and includes upcoming service business trends in technovation. The paper subsequently illustrates a variety of service industry examples in order to clarify the resulting service classifications, taking into account deployment of varying degrees of technovation in that industry.
| Original language | English |
|---|---|
| Journal | Proceedings of the International Conference on Electronic Business (ICEB) |
| Publication status | Published - 2006 |
| Event | Joint 6th International Conference on Electronic Business and Research Forum to Understand Business in Knowledge Society, ICEB + eBRF 2006 - Tampere, Finland Duration: Nov 28 2006 → Dec 2 2006 |
Keywords
- Collaboration
- Digital economy
- Service classification / taxonomy
- Services value chain
- Technovation
ASJC Scopus subject areas
- Business, Management and Accounting(all)
- Computer Science(all)