TY - JOUR
T1 - The imperative of influencing citizen attitude toward e-government adoption and use
AU - Al-Hujran, Omar
AU - Al-Debei, Mutaz M.
AU - Chatfield, Akemi
AU - Migdadi, Mahmoud
N1 - Funding Information:
Dr. Akemi Takeoka Chatfield is Head of E-government & E-Governance Research Group, and a senior lecturer in IT at University of Wollongong. She was funded in 2010 by Kyoto University Disaster Prevention Research Institute, as visiting Professor in Disaster Governance under the Extreme Weather Conditions Research Program. Dr. Chatfield has received a funding by the 2010 World Summit on E-Governance to be held in November 2010 in Taiwan as an expert speaker. She was funded in 2009 by University of Wollongong to collaborate with the New South Wales State Emergency Service (SES) and NEC Australia and design a RFID-enabled enterprise system for improved visibility in emergency asset management and governance. Her research interests include IT benefits realization, e-government impact, and RFID/ad hoc sensor network/GIS-enabled government-community disaster management and coordination. She published in the top information systems journals, including Journal of Management Information Systems (ERA A∗), European Journal of Information Systems (ERA A∗), Journal of Information Systems Frontier (ERA A), Communications of the ACM (ERA A), Information Technology for Development Journal , and Electronic Journal of E-Government . Dr. Chatfield co-chaired the Mini-Track on RFID simulation modelling at the 2009 AMCIS in San Francisco. She also co-edited in 2009 and 2010 two special issues on RFID in Business Process Management Journal and Pacific Asian Journal of Information Systems . She will co-chair the E-Government Mini-Track on Emerging E-Government Topics at the 2011 HICSS (globally ranked as the best international conference on information systems).
Publisher Copyright:
© 2015 Elsevier Ltd.
PY - 2015/7/14
Y1 - 2015/7/14
N2 - Abstract With the imperative of e-government for better transparency, accountability and public services, the problem of low-level citizen adoption of e-government services has been recognized in developed and developing countries. This pressing problem needs socio-technological, political, and cultural perspectives. In this study we develop an integrative research model by extending extant Technology Acceptance Model through the incorporation of a set of social, political, and cultural constructs: trust, perceived public value, and national culture. The model is then tested using a large-scale, multi-site survey research of 413 Jordanian citizens. Our results find strong evidence that citizen attitude toward using e-government services is the most significant determinant of citizen intention to adopt and use e-government services. Citizen attitude, in turn, is jointly determined by perceived public value and perceived ease of use. These results have managerial implications that the government needs to pay closer attention to influencing citizen attitude toward using e-government services.
AB - Abstract With the imperative of e-government for better transparency, accountability and public services, the problem of low-level citizen adoption of e-government services has been recognized in developed and developing countries. This pressing problem needs socio-technological, political, and cultural perspectives. In this study we develop an integrative research model by extending extant Technology Acceptance Model through the incorporation of a set of social, political, and cultural constructs: trust, perceived public value, and national culture. The model is then tested using a large-scale, multi-site survey research of 413 Jordanian citizens. Our results find strong evidence that citizen attitude toward using e-government services is the most significant determinant of citizen intention to adopt and use e-government services. Citizen attitude, in turn, is jointly determined by perceived public value and perceived ease of use. These results have managerial implications that the government needs to pay closer attention to influencing citizen attitude toward using e-government services.
KW - Attitude
KW - Culture
KW - E-government adoption
KW - Perceived public value
KW - Technology Acceptance Model (TAM)
KW - Trust
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U2 - 10.1016/j.chb.2015.06.025
DO - 10.1016/j.chb.2015.06.025
M3 - Article
AN - SCOPUS:84936951271
SN - 0747-5632
VL - 53
SP - 189
EP - 203
JO - Computers in Human Behavior
JF - Computers in Human Behavior
M1 - 3534
ER -