The Interactive Effects of Role Conflict and Role Ambiguity on Job Satisfaction and Attitudes Toward Organizational Change: A Moderated Multiple Regression Approach

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    Abstract

    This study investigates the joint effects of both role conflict and role ambiguity on job satisfaction and three dimensions of attitudes toward organizational change, namely affective, cognitive, and behavioral tendency in a multicultural work setting. The study used a sample of 397 employees from several manufacturing and service organizations in the United Arab Emirates. Results of the moderated regression analysis revealed that role conflict and role ambiguity have no interactive effects on job satisfaction and the three dimensions of attitudes toward organizational change. Results of the moderated regression analysis revealed that role conflict and role ambiguity independently and negatively affect job satisfaction, cognitive attitudes, and behavioral tendency attitudes toward organizational change. Results further pointed out that role ambiguity affected attitude toward organizational change independently and negatively. Implications, limitations, and lines of future research were discussed.

    Original languageEnglish
    Pages (from-to)289-303
    Number of pages15
    JournalInternational Journal of Stress Management
    Volume7
    Issue number4
    DOIs
    Publication statusPublished - 2000

    Keywords

    • Job satisfaction
    • Job stressors
    • Multicultural
    • Role ambiguity
    • Role conflict
    • United arab emirates

    ASJC Scopus subject areas

    • Education
    • General Business,Management and Accounting
    • Applied Psychology
    • General Psychology

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