The Triadic Relationship of Sense-Making, Analytics, and Institutional Influences

Imad Bani-Hani, Soumitra Chowdhury, Arianit Kurti

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


The current business environment demands the enablement of organization-wide use of analytics to support a fact-based decision making. Such movement within the organization require employees to take advantage of the self-service business analytics tools to independently fulfil their needs. However, assuming independence in data analytics requires employees to make sense of several elements which collectively contribute to the generation of required insights. Building on sense-making, self-service business analytics, and institutions literature, this paper explores the relationship between sense-making and self-service business analytics and how institutions influence and shape such relationship. By adopting a qualitative perspective and using 22 interviews, we have empirically investigated a model developed through our literature review and provided more understanding of the sense-making concept in a self-service business analytics context.

Original languageEnglish
Article number3
Issue number1
Publication statusPublished - Mar 2022
Externally publishedYes


  • Business analytics
  • Data questioning
  • Institutions
  • sense-making

ASJC Scopus subject areas

  • Communication
  • Human-Computer Interaction
  • Computer Networks and Communications


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