Trends in E-government Services: The Case of Dubai City, United Arab Emirates

The high-level strategic planning of the governments worldwide aims to build citizen’s trustworthiness and increase the operational efficiency, which can be partially achieved by means of Electronic Government (e-government). This concept becomes a mandatory element in smart city architecture, including other related evaluation parameters such as technology, social engagement, etc. This paper addresses the impact of different factors in evaluating the e-government services and their development in smart cities. A proposed framework is designed based on the key significant parameters in the literature, as there is no standard operational frameworks in e-government state-of-the-art. This study analyzes the Smart City Ranking and Digital Governance data provided in the Municipalities Worldwide Survey (DGMWS) by focusing on Dubai city as a case study in order to better understand the evaluation parameters for e-government services in smart cities. The findings indicate four significant key factors for the e-government operation cycle in smart cities that lead to sustainable development: stakeholders’ participation, budget, service development, and integration.