TY - GEN
T1 - What determines the quality of e-government services in the uae? Presenting a framework
AU - Chiravuri, Ananth
AU - Al Ahmed, Mohamed Abdul Rahman
PY - 2016
Y1 - 2016
N2 - The rapid and increasingly universal acceptance of online transactions has resulted in governments providing an increasingly wide range of online services to the general public. The successful experience of launching e-government portals and services, including transactional ones, in the industrialised countries has led to the United Arab Emirates (UAE) to adopt similar such models for a wide array of public service entities. Although there is now a considerable literature on the various aspects of the efficiency, effectiveness and customer satisfaction with regard to e-government services, the majority of the associated analytical frameworks and models were not designed within the sociocultural context of the Arabian Gulf and its business environment. The purpose of this study is therefore to identify and present a framework on the quality determinants of the e-services which are currently provided by the UAE's Ministry of Interior (MOI) to the public. As these services are already in place, it will focus in particular on a theoretical model and the mechanisms by which these services can be adapted and enhanced.
AB - The rapid and increasingly universal acceptance of online transactions has resulted in governments providing an increasingly wide range of online services to the general public. The successful experience of launching e-government portals and services, including transactional ones, in the industrialised countries has led to the United Arab Emirates (UAE) to adopt similar such models for a wide array of public service entities. Although there is now a considerable literature on the various aspects of the efficiency, effectiveness and customer satisfaction with regard to e-government services, the majority of the associated analytical frameworks and models were not designed within the sociocultural context of the Arabian Gulf and its business environment. The purpose of this study is therefore to identify and present a framework on the quality determinants of the e-services which are currently provided by the UAE's Ministry of Interior (MOI) to the public. As these services are already in place, it will focus in particular on a theoretical model and the mechanisms by which these services can be adapted and enhanced.
KW - E-government service quality
KW - E-services
KW - Framework
UR - http://www.scopus.com/inward/record.url?scp=85011060870&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85011060870&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85011060870
T3 - Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings
BT - Pacific Asia Conference on Information Systems, PACIS 2016 - Proceedings
PB - Pacific Asia Conference on Information Systems
T2 - 20th Pacific Asia Conference on Information Systems, PACIS 2016
Y2 - 27 June 2016 through 1 July 2016
ER -