TY - JOUR
T1 - When performance demands enable change
T2 - How employees can overcome emotional dissonance and organizational underappreciation
AU - De Clercq, Dirk
AU - Dayan, Mumin
AU - Ng, Poh Yen
N1 - Publisher Copyright:
© 2023 Elsevier Ltd
PY - 2023
Y1 - 2023
N2 - This study investigates the unexplored relationship between employees' experience of emotional dissonance and their engagement in change-oriented citizenship behavior, with a particular focus on the mediating role of organizational underappreciation and the moderating role of a performance-oriented work climate in this process. Survey data collected among employees across various industries show that experienced discrepancies between felt and organizationally desired emotions curtail employees’ voluntary efforts to improve the organizational status quo because they develop a belief that their organization does not value them. When they operate in work environments that focus on performance comparisons though, this harmful dynamic becomes subdued. Organizations accordingly should avoid giving employees a reason to criticize their employer for treating them as unworthy members because this criticism generates a channel by which conflicting emotions escalate into work-related complacency, which might prevent the experienced hardships from being addressed. Instead, organizations should try to nurture stimulating work cultures that focus on performance to disrupt this counterproductive process.
AB - This study investigates the unexplored relationship between employees' experience of emotional dissonance and their engagement in change-oriented citizenship behavior, with a particular focus on the mediating role of organizational underappreciation and the moderating role of a performance-oriented work climate in this process. Survey data collected among employees across various industries show that experienced discrepancies between felt and organizationally desired emotions curtail employees’ voluntary efforts to improve the organizational status quo because they develop a belief that their organization does not value them. When they operate in work environments that focus on performance comparisons though, this harmful dynamic becomes subdued. Organizations accordingly should avoid giving employees a reason to criticize their employer for treating them as unworthy members because this criticism generates a channel by which conflicting emotions escalate into work-related complacency, which might prevent the experienced hardships from being addressed. Instead, organizations should try to nurture stimulating work cultures that focus on performance to disrupt this counterproductive process.
KW - Change-oriented citizenship behavior
KW - Emotional dissonance
KW - Organizational underappreciation
KW - Performance-oriented work climate
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U2 - 10.1016/j.emj.2023.02.004
DO - 10.1016/j.emj.2023.02.004
M3 - Article
AN - SCOPUS:85148951423
SN - 0263-2373
JO - European Management Journal
JF - European Management Journal
ER -